Privacy Policy

Thank you for visiting the Groupe Kenworth Montréal website and familiarizing yourself with our privacy policy (hereinafter referred to as the "Policy").
By browsing our website or using our platforms or services, you acknowledge that you have read and understood this Policy, and you agree that your personal information and data will be managed in accordance with it, where applicable.

Purpose of the Privacy Policy

This Privacy Policy is intended to inform our users about how we collect, use, and protect their personal information.
To guarantee this protection, the Groupe Kenworth Montréal ensures that it obtains an individual's consent before collecting, processing, and disclosing information that could identify him or her.
The reasons and methods by which the Groupe Kenworth Montréal, or anyone acting on its behalf, will manage their personal data are explained in this Policy. It is written in simple terms to ensure complete understanding and informed consent on the part of users.

Methods of obtaining consent

We ensure that we obtain consent before collecting personal information from anyone. This consent may be implied and may be given either by the individual him/herself, or by an authorized representative.
Implied consent can be inferred from an individual's actions or non-actions. For example, providing a name and telephone number to obtain a response is perceived as implicit consent to the collection of this information.
If we intend to use personal information for another purpose, we will specify this new purpose and consent will be sought again.
In certain situations, such as a government request, it may not be possible to obtain an individual's consent to process his or her personal information. We will never share personal information outside the terms of this Policy, except as required or permitted by law.

Personal information collected

We take care to protect all personal information collected. We pay special attention to data such as:
Name and contact information: Last name, first name, e-mail address, region, telephone number and other similar information used to contact you.
Subscriptions: Information about your subscriptions to our communications.
Browsing: Data related to your use of our websites and tools. This includes data that you provide or that is generated by your interactions.
Support: Information provided in response to requests for assistance.
Inputs: Textual or handwritten data and associated information.
Other data: Additional information collected during your browsing.

Data processing purposes

We and our partners use technologies that collect non-critical information from your device to refine our offerings and present advertising and content tailored to your preferences. You have the choice to accept or refuse certain of these purposes.

Essential and security: We use technologies and cookies (“cookies”) which are essential to ensure the optimal functioning and security of our online services. Their deactivation is not possible. They help us and our partners to secure your connection by saving your credentials, to adapt your interface (for example, the choice of language), to reduce the sending of fraudulent forms and to remember your preferences regarding the use of technologies that collect your information.
Experience analysis and optimization: The data collected by these technologies plays a crucial role in constantly enriching your browsing experience. They help us and our partners to understand how you interact with our online services (for example, where you come from and your navigation path) and to evaluate and analyze the use of our platforms by generating statistics and data on traffic (such as pages viewed). You have the possibility, at any time, to revoke your consent to the use of these technologies.
Marketing and advertising: This collected data helps us and our partners remember the links you click and the pages you visit on our online platforms. This allows us to better understand your preferences and suggest offers and services tailored to your expectations. They also facilitate the creation of target groups, i.e. sets of users sharing similar interests, to personalize our advertising campaigns and evaluate their impact more effectively. You have the possibility, at any time, to revoke your consent to the use of these technologies.

Data collection objectives

The data we collect is in accordance with the purposes and objectives set out in our Privacy Policy. These are the purposes for which your personal information is collected:

To provide a service: We collect and process information necessary to fulfill our commitments and contractual agreements.
To guarantee the confidentiality of our customers: The information we collect helps us to confirm the identity and maintain the confidentiality of those who interact with us, whether by telephone, electronically or otherwise.
To meet legal requirements: We collect data to comply with obligations arising from legislation, regulations, or international agreements.

Treatment processes used

Groupe Kenworth Montréal attaches the utmost importance to the protection of your personal information and undertakes to treat it in accordance with industry standards and norms, and solely for the purposes for which it was collected, as stipulated in this Policy or any other specific notice. However, given the security risks associated with transmission over the Internet, total protection of such data is not guaranteed. Therefore, any information you transmit to us is sent at your own risk.

How to access and manage your personal information

Groupe Kenworth Montréal ensures that personal information in its possession is as accurate, up-to-date, and complete as is necessary for the purposes for which it is to be used.

You have the right to request access to your personal information to verify it and to request rectification if it proves to be inaccurate. If you consider that your data is inaccurate or if you wish to consult your information, you can send a request using the contact details given at the end of this Policy.

We will do our best to provide you with prompt access to your data. However, for security reasons, we may need to confirm your identity.

There may be circumstances where we cannot give you access to your information, for example if this would involve disclosing the personal data of another person who has not given their consent, or if there are legal constraints on such disclosure. If this is the case, we will inform you of the reasons why access is being denied.

If your request concerns data on third-party websites or platforms, please contact these entities directly.

Sharing and reasons for sharing personal information with third parties

Groupe Kenworth Montréal does not disclose your personal information to companies, organizations, or individuals outside Groupe Kenworth Montréal, except to our authorized suppliers and partners who require access to this information for the purposes mentioned in this Policy, and in compliance with its provisions, as well as in the following situations:

With your consent: For storage on servers, in which case your information may be routed through other jurisdictions. We only use reputable companies with strong privacy policies.
For external processing purposes: We entrust your information to trusted companies or individuals to process it on our behalf, according to our guidelines, in compliance with this Privacy Policy, ensuring data protection at least as stringent as our own and complying with all other appropriate security and confidentiality measures.
For legal reasons: We share your information outside our company if necessary to comply with applicable laws and regulations or if ordered by a court of law.

Groupe Kenworth Montréal formally undertakes not to sell or rent your personal information to third parties.

Retention of personal information

Groupe Kenworth Montréal retains the information it collects for varying periods of time, depending on the type of information and its relevance to our product and service offerings. Throughout this retention period, Groupe Kenworth Montréal implements physical and technical measures to ensure the security and accuracy of personal information.

It is possible that personal information may be stored outside the user's country of residence, particularly if a third-party supplier or other entity to which we transmit information in accordance with this Policy is based abroad. In these situations, personal information may be subject to the laws of the country or territory where it is stored, and local authorities may have access to it.

After the end of the retention period, personal information is deleted.

Cookies and profiling technologies

With your consent, Groupe Kenworth Montréal may use cookies, web beacons, pixels, log files or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations and other communications. Cookies are data sent by the server to the browser when visiting a site, allowing the current session to be uniquely identified. This information may include details such as your IP address, browser type and version, the pages of our Site that you visit, the date and time of your visit, the length of your session and other statistics.

Please note that our website may contain links to third party sites. Our Privacy Policy no longer applies once you leave our site. Groupe Kenworth Montréal is not responsible for the collection or processing of personal information by these third parties or via these external sites.

Entry into force

This Policy applies from September 22, 2023.
Update: September 19, 2023

Other information

Privacy officers
If you have any questions, comments, or concerns regarding this Policy, please do not hesitate to contact the persons responsible:

Joé Perrotte, Controller and Mario Brunet, IT Supervisor
Groupe Kenworth Montréal
7500 Trans-Canada Highway
Saint-Laurent, Quebec
H4T 1A5
Telephone: (514) 735-2581
E-mail: kw.montreal.rprp@paccar.com